Frequently Asked Questions
How long does shipping take?
US orders arrive in 3-6 business days. Canada orders take 4-5 business days. We offer free standard shipping on all orders.
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Return shipping is free. Refunds are processed within 3-5 business days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to follow your package in real time.
Are your products authentic?
Yes. We source all products from authorized distributors and brand partners. Every item is genuine and quality-checked before shipping.
How do I contact customer service?
Email us at [email protected]. We respond within 24-48 hours during business hours (Mon-Fri, 9 AM-5 PM EST).
Do you ship internationally?
Currently we ship to the United States and Canada. We’re working on expanding to more regions.
Can I change or cancel my order?
Contact us within 2 hours of placing your order and we’ll do our best to accommodate changes. Once an order has shipped, it cannot be modified.
What if my item arrives damaged?
Email us with photos of the damage and your order number. We’ll arrange a replacement or full refund at no cost to you.